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Dkmedia Killowatt
Adhésion le 22 oct. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Dkmedia Killowatt
Dkmedia Killowatt a ajouté un commentaire,
I am not a zendesk user but I have a little suggestion to solve this problem
what about if you lock the closed tickets , only support agents can change the closed ticket status back to "Opened" status
flowchart:
1.customer opens a new ticket
2. support operator answers all the questions - operator set the ticket status to resolved status
3.customer wanted to thank the operator , customer sends a thank you message via email (since the ticket is already in resolved status it doesn't get reopened but agent can see the thank you message
Afficher le commentaire · Publication le 22 déc. 2016 · Dkmedia Killowatt
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