Jake Latham

We got around this limitation by creating a User Segment in the Guide Admin called "Approved Organizations", and then updated our software to automatically ensure each organization is added to the approved organization segment using the ZenDesk API.

Then, we set the visibility on each article to only be visible to agents and members of the "Approved Organizations" segment.

This way, even if somebody registers and logs in from some random domain (e.g a competitor), they can't see anything interesting in the Help Center, AND, anybody can still submit a support request if they need to without having to go through any weird registration process.

Hope that helps somebody.

-Jake

@Nicole, can you provide any updates for us?  The lack of this prevents us from using the ZenDesk Guide unless we basically rewrite the whole thing ourselves inside our application.

-Jake

+1 from me as well.  Our use-case is exactly the same as Nicolas Du Lac a few posts up.