Shannon T.

UPVOTED.

Help desk admins need to be able approve new customer (end users) who register, rather than granting them access if they just provide a valid email. Reason is to to prevent end users from gaining access to our documentation if they are not our actual clients.

Closing the help desk to registration and manually adding end users is out of the question: Several of our clients have dozens or hundreds of users who need to be able to sign up with, in many cases, non org. emails that we do not collect.

This is basic functionality found in many other CMS / help desk systems including WordPress and Kayako.