Tipene Hughes

1. Communauté
2. Zendesk APIs
3. Zendesk API, adjust From and To field when creating Follow-up ticket

Hey Erand, Thanks for reaching out! Just to clarify, are you referring to the requester and assignee fields, or another set of fields?

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• Tipene Hughes
• Création 25 mai 2023 17:57
• 0 vote

1. Communauté
2. Zendesk APIs
3. 403 Forbidden when calling Product Update API

Hi Thilina, Thanks for reaching out! So I can look in to this in more detail, can you clarify the endpoint you're making the request to?  

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• Tipene Hughes
• Création 25 mai 2023 17:51
• 0 vote

1. Communauté
2. Zendesk APIs
3. Create Article Attachment via API

Hey Carlos, Sorry for the delay in getting back to you! Are you seeing any errors in the response when you attempt to create the article attachment? 

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• Tipene Hughes
• Création 22 mai 2023 19:08
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. API call from messaging to ticket fields

Hey, Ashley! A 401 error generally indicates an issue with authentication credentials on the request. Have you created a connection to provide any necessary authentication for the endpoint your acc...

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• Tipene Hughes
• Modifié 22 mai 2023 18:30
• 0 vote

1. Communauté
2. Zendesk APIs
3. Can you get a linked JIRA ticket data in PowerAutomate?

Hey Doug Blystone, I'm not super familiar with the PowerAutomate integration so I won't be able to assist you with this myself, but I did see a post in the Zendesk Suite Q&A topic that is getting a...

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• Tipene Hughes
• Création 16 mai 2023 14:25
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Developing an app for Zendesk users

Hey José Antonio Viejo Rodríguez, I can help out here as best I can! Is there somethings specific you're looking to learn more about?  

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• Tipene Hughes
• Création 15 mai 2023 16:08
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. How to get wheather user has uninstall support app

Thanks for clarifying! It's not possible to see when marketplace apps have been uninstalled by the user, unfortunately. If this is something that's important to you, I'd encourage you to create a p...

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• Tipene Hughes
• Création 15 mai 2023 15:57
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Guide Article Down vote notification

Hey Bradley, You’d need to have the webhook interact with a service that can generate an email notification. Unfortunately, the webhook cannot generate the email directly; it is only able to notify...

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• Tipene Hughes
• Création 15 mai 2023 15:38
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. How to get wheather user has uninstall support app

Hey Shreyash Secretary, Just to clarify, are you referring to private apps installed on a Zendesk instance you have visibility over, or a public app uploaded to the apps Marketplace? Look forward t...

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• Tipene Hughes
• Création 4 mai 2023 15:43
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Testing signedURL app locally fails with ZCLI

Hey IB kundservice, Here's a few links to our documentation around testing your Zendesk apps locally, and specifically around the zcli.apps.config.json file and defining test settings:Testing your ...

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• Tipene Hughes
• Modifié 4 mai 2023 14:51
• 0 vote