Tipene Hughes

1. Communauté
2. Zendesk APIs
3. Is macros applied or not?

Hey, Katerina! You can use the Ticket Audits endpoint to determine if a comment is a macro or not. The AgentMacroReference event will still appear in the results if a macro has been used even if th...

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• Tipene Hughes
• Création 8 décembre 2022 15:38
• 0 vote

1. Communauté
2. Zendesk APIs
3. Change icon share button in Article page

Hi Anis,  Thanks for clarifying! Probably the easiest way to go about this would be by changing the SVG icon that exists on the current share links, instead of replacing the link all together. Here...

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• Tipene Hughes
• Création 8 décembre 2022 15:28
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Support for coding in Category and Section names

Hi Leslie, Thanks for reaching out! While it’s true that you can’t create multi line titles directly in the Guide Admin UI, one option to make the changes you need would be to add a bit of Javascri...

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• Tipene Hughes
• Création 7 décembre 2022 15:40
• 0 vote

1. Communauté
2. Zendesk APIs
3. Change icon share button in Article page

Hi Anis, Thanks for reaching out! While I can't think of a way that this would be possible working directly with the share helper, it is probably something we can achieve using a bit of custom JS. ...

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• Tipene Hughes
• Création 6 décembre 2022 18:00
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Show all articles on Category page for Zendesk Guide Help Centre

Hey, Cheyenne Oorebeek! You'll want to place the code in the script.js file. You can put it anywhere in the file, but I tend to place additional code at the bottom of the file so it's easy to find ...

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• Tipene Hughes
• Création 29 novembre 2022 15:30
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Knowledge capture events

Hi Kirill, It’s up to you how you’d want to go about building the app based on your requirements. Likely, you’ll want to make use of the Help Center API together with different ZAF methods (e.g cli...

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• Tipene Hughes
• Création 28 novembre 2022 16:56
• 0 vote

1. Communauté
2. Zendesk APIs
3. Ticket export - chat transcript

Hey Maciej, The transcript should be accessible via the Ticket Comments API once the user has left the conversation. This will appear as a new comment event with the channel chat_transcript.

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• Tipene Hughes
• Création 23 novembre 2022 16:50
• 0 vote

1. Communauté
2. Zendesk APIs
3. Can't get retrun response from /api/v2/users/<user_id>.json API

Hi Vishwanath, Thanks for letting me know. I'm going to create a ticket so we can take a look at your implementation in a bit more detail. You should see an email coming through from me shortly. Th...

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• Tipene Hughes
• Création 23 novembre 2022 14:45
• 0 vote

1. Communauté
2. Zendesk APIs
3. Can't get retrun response from /api/v2/users/<user_id>.json API

Hi Vishwanath, Can you confirm that the authorization flow is being run successfully and you're seeing the access token returned in the redirect URL?

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• Tipene Hughes
• Création 22 novembre 2022 16:53
• 0 vote

1. Communauté
2. Zendesk APIs
3. Can't get retrun response from /api/v2/users/<user_id>.json API

Hi Vishwanath, The redirect URL is where the user will be sent after access is granted to the app so if you'd like them to be sent to the root page of your app, http://127.0.0.1 or http://localhost...

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• Tipene Hughes
• Création 21 novembre 2022 16:53
• 0 vote