Recherches récentes
Pas de recherche récente
![Dane's Avatar](https://support.zendesk.com/system/photos/7279495324314/4da3bb12ff8b214818481019ace3fb97.gif)
Dane
Adhésion le 16 oct. 2021
·
Dernière activité le 03 juil. 2024
Suivis
0
Abonnés
16
Activité totale
1526
Votes
9
Abonnements
356
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Dane
Dane a ajouté un commentaire,
Afficher le commentaire · Publication le 29 janv. 2024 · Dane
0
Abonnés
1
vote
0
Commentaire
Dane a ajouté un commentaire,
Afficher le commentaire · Modification le 26 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
Afficher le commentaire · Publication le 26 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
Afficher le commentaire · Publication le 26 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
Afficher le commentaire · Publication le 26 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
Afficher le commentaire · Publication le 24 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.
![](https://support.zendesk.com/attachments/token/ConCIfZ8zUgzYfVgKNHtbiKub/?name=Screenshot+2024-01-24+at+7.54.36+AM.png)
Afterwards, I have created a webhook for user update.
This is the endpoint I used:
https://.zendesk.com/api/v2/users/{{ticket.requester.id}}.json
![](https://support.zendesk.com/attachments/token/wC3no4V6lPsustDUzMJ3bFXSS/?name=Cursor_and_Webhooks_-_Webhooks_-_Apps_and_integrations_-_Zendesk_Admin_Center.jpg)
I have created a trigger using this endpoint.
![](https://support.zendesk.com/attachments/token/PQbESq4BaGGZAo3gkRY09av4s/?name=Screenshot+2024-01-24+at+7.59.29+AM.png)
![](https://support.zendesk.com/attachments/token/ZfWii4izKNOAzf9KUVftAE1UX/?name=Cursor.jpg)
This is the JSON Body:
{
"user": {
"phone": "{{ticket.ticket_field_}}"
}
}
The only issue here is the customer can make mistakes on entering the phone number.
Afficher le commentaire · Publication le 24 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
Afficher le commentaire · Publication le 22 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
Please contact our support directly and provide the necessary screenshots so that we can check it further.
Afficher le commentaire · Publication le 20 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire
Dane a ajouté un commentaire,
I see, the custom fields is only available on the Additional Fields category. It can only be organized based on the position of other custom fields.
Afficher le commentaire · Publication le 20 janv. 2024 · Dane
0
Abonnés
0
Votes
0
Commentaire