
Dane
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Activité totale1222
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés8 utilisateurs
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Votes5
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Abonnements274
Aperçu des activités
Dernière activité effectuée par Dane-
Dane a ajouté un commentaire,
Hi All,I understand how important this feature is for your workflow. However, the actual capability to send notifications to secondary emails is still not available. Aside from the workaround provi...
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Dane a ajouté un commentaire,
Hi Dale,You can customize the widget so that it always appears in a specific language using the setLocale command. This command sets the language for only the widget and doesn't override your host ...
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Dane a ajouté un commentaire,
Hi Carol, There are two ways where an article will be presented. The first one is Show help center articles. In this process, you will have the capability to add Ask if question resolved step. The ...
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Dane a ajouté un commentaire,
Hi mfg,You are correct, this is by design. The main purpose of multibrand is to differentiate channels for end-users for a company. As of the moment, there's no native way to combine tickets of mul...
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Dane a ajouté un commentaire,
Hi David, It's only possible to extract tickets via ticket ID or list all the tickets when you use API.
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Dane a ajouté un commentaire,
Hi Federico,There are two ways where an article will be presented. The first one is Show help center articles. In this process, you will have the capability to add Ask if question resolved step.The...
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Dane a ajouté un commentaire,
HI Swapnil,You need to use the brand ID for the value. The example below is for one of my brand. I was able to extract this information by using GET api/v2/triggers "conditions": { ...
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Dane a ajouté un commentaire,
Hi Donald,I'll create a ticket a ticket for you to work on your concern. Please wait for my update via email and let's start from there.
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Dane a ajouté un commentaire,
Hi Yaniv,Je ne l'ai pas testé directement. Mais je pense que c'est possible en utilisant l'étape Faire un appel d'API. Vous n'aurez qu'à utiliser POST et le point de terminaison de votre e-mail. Ce...
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Dane a ajouté un commentaire,
Hi Mark,You are correct, Ticket Group pertains to the Group the ticket is currently assigned. It will not work if you will use Current User = End User and the ticket is not yet assigned to any grou...