Dane
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Activité totale812
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Dernière activité
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Abonné à0 utilisateur
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Abonnés4 utilisateurs
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Votes3
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Abonnements198
Aperçu des activités
Dernière activité effectuée par Dane-
Dane a ajouté un commentaire,
Hi Rogier, Have you already followed the steps in Recipe: Setting up a lunch schedule for Zendesk Chat? If you are still experiencing an issue, don't hesitate to contact our support directly.
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Dane a ajouté un commentaire,
Hi Black, I have answered your same inquiry on this comment. Hope that helps!
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Dane a ajouté un commentaire,
Hi Blake, If it's not the parent company as mentioned in this article, you can use the CSV import to update those contacts. Export your contacts. Open the exported contacts and enter the company...
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Dane a ajouté un commentaire,
Hi Yasmin, To add the survey directly on email, you can use the placeholders for Satisfaction Ratings. Unfortunately, the ticket needs to be solved in order for the user to answer the survey direc...
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Dane a ajouté un commentaire,
Hi Niki, I have noticed that a ticket has already been submitted for this concern, Ticket #10595927. If you still need help, just reply back to the email that was sent by one of our Advocate to cre...
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Dane a ajouté un commentaire,
Hi James, The industry field is being utilized in Explore and in Smart Lists. However, it also adjusts depending on the value that you have designated. Hence, you are free to modify it however you ...
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Dane a ajouté un commentaire,
Hi Longboard, If you'll use the support+id1234@domain.tld it will still be threaded on the same ticket. However, it will have a banner pertaining to the user as not part of the conversation. There'...
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Dane a ajouté un commentaire,
Hi Felipe, We are already transitioning to Messaging and we don't have any news yet if this will be available on the Classic Chat for this was primarily designed with Messaging and other main chann...
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Dane a ajouté un commentaire,
Hi Rebecaa and Jen, It will entirely depend on how these apps create articles in Zendesk. Our help center API have the capability to designate locales for each article that will be created. This w...
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Dane a ajouté un commentaire,
Hi Caitlin, If the parent ticket is already closed and the side conversation was created via email, triggers can no longer be used. However, I have tested it on my end and when a side conversation...