Dane

1. Email
2. General questions about email and email template
3. How can I send email notifications to secondary emails?

Hi All,I understand how important this feature is for your workflow. However, the actual capability to send notifications to secondary emails is still not available. Aside from the workaround provi...

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• Dane
• Création 8 février 2023 11:35
• 0 vote

1. Web Widget
2. Web Widget advice and troubleshooting
3. How do I change or set the language in the widget on my website?

Hi Dale,You can customize the widget so that it always appears in a specific language using the setLocale command. This command sets the language for only the widget and doesn't override your host ...

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• Dane
• Création 8 février 2023 11:22
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Recommend help center articles

Hi Carol, There are two ways where an article will be presented. The first one is Show help center articles. In this process, you will have the capability to add Ask if question resolved step. The ...

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• Dane
• Création 8 février 2023 04:12
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. End user ticket access across multi-brand configuration options

Hi mfg,You are correct, this is by design. The main purpose of multibrand is to differentiate channels for end-users for a company. As of the moment, there's no native way to combine tickets of mul...

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• Dane
• Création 8 février 2023 00:56
• 1 vote

1. Email
2. Getting started with email
3. Getting started with email - Part 2: Incoming email requests and notifications

Hi David, It's only possible to extract tickets via ticket ID or list all the tickets when you use API.

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• Dane
• Création 7 février 2023 23:55
• 0 vote

1. Zendesk updates
2. Announcements
3. New Flow Builder step type: Ask if question resolved

Hi Federico,There are two ways where an article will be presented. The first one is Show help center articles. In this process, you will have the capability to add Ask if question resolved step.The...

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• Dane
• Création 7 février 2023 23:41
• 0 vote

1. Objects and rules
2. ...
3. Workflows
4. Trigger conditions and actions reference

HI Swapnil,You need to use the brand ID for the value. The example below is for one of my brand. I was able to extract this information by using GET api/v2/triggers  "conditions": { ...

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• Dane
• Modifié 7 février 2023 12:07
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using Flow Builder to create a social messaging bot

Hi Donald,I'll create a ticket a ticket for you to work on your concern. Please wait for my update via email and let's start from there.

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• Dane
• Modifié 7 février 2023 04:30
• 0 vote

1. Communauté
2. Français Communauté
3. Paramétrage bot messagerie

Hi Yaniv,Je ne l'ai pas testé directement. Mais je pense que c'est possible en utilisant l'étape Faire un appel d'API. Vous n'aurez qu'à utiliser POST et le point de terminaison de votre e-mail. Ce...

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• Dane
• Création 7 février 2023 03:59
• 1 vote

1. Objects and rules
2. ...
3. Workflows
4. Trigger conditions and actions reference

Hi Mark,You are correct, Ticket Group pertains to the Group the ticket is currently assigned. It will not work if you will use Current User = End User and the ticket is not yet assigned to any grou...

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• Dane
• Création 7 février 2023 03:56
• 1 vote