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Carl Joseph

Adhésion le 16 oct. 2021

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Dernière activité le 26 févr. 2025

Zendesk Product Manager

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Carl Joseph a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Sandbox Configuration Management

Thanks for the feedback Steve Treglown. Here's how we're thinking about it at the moment …

 

Snapshots include all your config items. When it comes to deploying, you can select which aspects you want to deploy. We do it this way because some config items have dependencies on other parts of Zendesk which aren't always obvious. If those dependencies aren't in the snapshot file, then it makes it difficult to package up a deploy that will work.

 

Having said that, the idea of having smaller discrete packets of config/deploys is a good one. We'll keep it in mind and see what the engineers say when we begin building the deploy part of this product. 

Afficher le commentaire · Publication le 26 févr. 2025 · Carl Joseph

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Carl Joseph a créé une publication,

PublicationZendesk EAP - Sandbox Configuration Management

We’re pleased to announce that the EAP now allows you to save versions of your configurations. 

 

This feature allows Admins to save a specific version of their configuration settings. By doing so, you can create a snapshot of your environment at a particular point in time. This capability allows you to maintain an historical record of configurations, which can be referenced or restored as needed. It serves as a safeguard against unintended changes and provides a basis for future comparisons.

 

How do I access it?

You will find this under the Configuration management menu item, labelled “Versions”. Read more about using the feature here.

 

If you have feedback or questions regarding these product features, please post in these community forums, or feel free to email me directly.

Publication le 25 févr. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Sandbox Configuration Management

Hi Elina. Thank you so much for taking the time to provide this feedback. It's incredibly helpful. Apologies for the slow reply from me.

 

Configuration overview / inspect

Ticket sharing isn't firmly on our roadmap yet, but it is something we do want to add.  It will likely happen after we GA when we begin our program to expand coverage. Eventually we hope to cover most of Zendesk's functionality where possible. 

 

I do like the idea of highlighting items with broken links. Given that the data is already there in the JSON panel, it shouldn't be too hard to highlight this somehow. I'll pass this onto the team and see what we can come up with.

 

Search functionality

We're pleased to hear that you find this a useful way to navigate through Zendesk. We're already working on designs to provide links back to Admin Center where they make sense. 

 

App support and in-app configuration

3rd party apps are a tricky one as their configs aren't always consistent. I do hope to look at some of the larger and more popular apps after GA. I'll chat with the team and see what might be possible here.

 

Thanks again for the thoughtful feedback!

 

Cheers,

Carl

 

Afficher le commentaire · Publication le 17 févr. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)
Hey Allie, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

Afficher le commentaire · Publication le 29 janv. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Sandbox Configuration Management

Q: Can an admin save a snapshot, and then edit it and save it again as an update to that snapshot? 

 

If an admin changes some config in an environment, they can create a new snapshot/version to capture that change. You can't actually edit a saved version so no need for an updated timestamp I'd say.

Afficher le commentaire · Publication le 28 janv. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hey everyone, thank you for taking the time to provide us with this feedback! 

 

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Afficher le commentaire · Publication le 27 janv. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Sandbox Configuration Management

This is super helpful. Thank you. 

 

This is what we're working on with regards to showing what versions/snapshots have been made. I'll chat with the team about including the user who made the snapshot too and see what we can do around that.

 

Afficher le commentaire · Publication le 23 janv. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Sandbox Configuration Management

mfg This is super helpful. Thank you for taking the time to describe it so clearly. I agree that `id` would be quite useful, especially if you want to export things and work with it outside of Zendesk.  

 

I've taken note of this internally and will see what we can include in our roadmap.

Afficher le commentaire · Publication le 23 janv. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Sandbox Configuration Management

عطا يوسف if you want to join the EAP, you can sign up here
 

Afficher le commentaire · Publication le 23 janv. 2025 · Carl Joseph

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Carl Joseph a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - Sandbox Configuration Management

Thanks Amie Brennan for the feedback. This is really helpful.

 

A list of the history of the environment will come in a few weeks with release 2. It will only show the explicitly saved “snapshots” so not all changes in an environment, but hopefully this goes some way to helping to see how things have progressed over time.

 

Export has come up a number of times and I've logged it internally as something for us to consider. Do you think you would also want to be able to import an exported configuration and have that “deployed” to an environment? 

 

Good point about the first message. I'll ask the team what we can do to make that clearer for customers.

Afficher le commentaire · Publication le 23 janv. 2025 · Carl Joseph

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