Erin O'Callaghan
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Dernière activité effectuée par Erin O'Callaghan-
Erin O'Callaghan a ajouté un commentaire,
Hi Maxim Nason, you should be able to do this by creating a standard calculated attribute called Tickets created and solved within same month? with the following formula: IF [Ticket created - Year]...
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Erin O'Callaghan a ajouté un commentaire,
Hi Jake Warren, based on the numbers in your screenshot, it looks like a "value ascending" sort might already be applied on the Ticket Count column. Try clicking the header of that column once or t...
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Erin O'Callaghan a ajouté un commentaire,
Hi Joey Viera, yes there is! This recipe shows you how to build a report with multiple lines showing monthly data across different years: Solved tickets this year compared to last year. You can cha...
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Erin O'Callaghan a ajouté un commentaire,
Zendesk is removing Net Promoter Score (NPS) survey functionality on April 30, 2023. For more information, see Announcing the removal of Net Promoter Score (NPS).
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Erin O'Callaghan a ajouté un commentaire,
New EAP for Support: Macro suggestions Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which maros to create is not always straight...
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Erin O'Callaghan a ajouté un commentaire,
We've added a new recipe for Guide that lets you report on the number of article views for help center categories (using a calculated attribute): Help center category views
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Erin O'Callaghan a ajouté un commentaire,
Hi Richard, yes, as long as you're capturing the Jira ID in a custom field, this is possible! To create the report, add the metric from the recipe above, and then add your custom field as an attrib...
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Erin O'Callaghan a ajouté un commentaire,
Hi Judy Correia, it sure is! I've updated this article with a new topic about how to update an existing scheduled delivery.
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Erin O'Callaghan a ajouté un commentaire,
Hi Erik Cerbulis, you can do this by adding the Ticket created - Date attribute as a filter and then taking the following steps: Click the filter you just added. Click Edit date ranges, and then g...
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Erin O'Callaghan a ajouté un commentaire,
CJ Johnson I've updated the Using bookmarks across multiple dashboard tabs topic in this article, along with the Using filters across multiple tabs topic in the Best practices for using dashboard f...