Amisha Sharma

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. Degradation to experience adding internal comments to tickets

We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply Please provide feedb...

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• Amisha Sharma
• Création 26 janvier 2023 23:43
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Return Request: Public Reply / Internal Note change without having to retype everything!

We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply Please provide feedb...

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• Amisha Sharma
• Création 26 janvier 2023 23:41
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Internal Notes and Public Reply - Not able to toggle back and transfer populated text, attachments or other data entered

We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply Please continue prov...

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• Amisha Sharma
• Création 26 janvier 2023 23:40
• 0 vote

Commentaire officiel

1. Communauté
2. Zendesk Suite Q&A
3. New Agent Workspace Internal/Reply Button Action

We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply We'll be closing thi...

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• Amisha Sharma
• Création 26 janvier 2023 23:39
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. How to make it easier to copy content from internal notes to public replies

We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply Please use the above...

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• Amisha Sharma
• Création 26 janvier 2023 23:37
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply

Hello all, We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply Please us...

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• Amisha Sharma
• Création 26 janvier 2023 21:58
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. The new UI - internal/public text change

We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply Please use this thre...

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• Amisha Sharma
• Création 26 janvier 2023 21:49
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. UGH! Internal Note or Public Reply

We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4487359529754-Agent-Workspace-Keep-content-from-internal-note-if-changing-to-public-reply Please use this thre...

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• Amisha Sharma
• Création 26 janvier 2023 21:48
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hello all, I'm coming here with an update. We're currently exploring the best solution and have prioritized to start working on this project in Q2 this year. I understand the frustration with engag...

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• Amisha Sharma
• Création 26 janvier 2023 21:45
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. HEIC Attachments in Preview

Hello all & Michael Y. - Thanks for providing feedback. This pain point has been recently brought to our radar. We are currently working on improving Agent Workspace performance, so won't be able t...

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• Amisha Sharma
• Création 3 janvier 2023 22:44
• -1 votes