Jean Rossouw

Hi there Barry Neary I would just like to follow up on the release of option 2 here in your post:

2) Round robin: this option when enabled will not check who has the highest spare capacity but instead will use a round robin methodology, i.e. whoever has not been assigned a ticket in the longest time will be assigned the next ticket. It will respect the max capacity of an agent though (which is in line with what you described above). However, it will not implement the ability to define the max capacity of an agent in terms of number of tickets they can be assigned per hour or per day (as the Round Robin app does). This is a more complex change.

Is this still on course and if so, are we closer to getting an exact ET for this release?