Ele Hoare

Hi Shawna James  - are you able to confirm then if the resolutions that come from a generated reply are included in the Explore data set for the flowbuilder? Or are they on top of that?

I assumed we must be missing something in the reports as this seems like an absolutely essential piece of reporting.

If there is any update on whether this will be added to the roadmap, please let me know.

 

Is the ‘bot responses’ pie chart viewable in explore? It would be good to have an easy to access way of seeing the unanswerable questions without having to manually read transcripts or review each intent

Amisha Sharma We have this EAP enabled and are seeing suggestions generated in German and Japanese however not in Swedish. If it is Eng lang only, do you know why we would be getting some languages and not others?