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Sabine Hanna

Adhésion le 27 sept. 2023

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Dernière activité le 07 janv. 2025

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APERÇU DES ACTIVITÉS

Dernière activité effectuée par Sabine Hanna

Sabine Hanna a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

This ticket can be closed.

Afficher le commentaire · Publication le 07 janv. 2025 · Sabine Hanna

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Sabine Hanna a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Thank you Patrycja, all seems to be working fine at the moment.

Afficher le commentaire · Publication le 28 nov. 2024 · Sabine Hanna

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Sabine Hanna a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Thank you for this Dany, we currently do not have AI add-ons enabled on our account. The reason for signing on to the EAP was to try the AI summary functionality before committing to the AI add-on. Maybe I misunderstood the premise of the EAP with regards to this functionality then.

Afficher le commentaire · Publication le 16 sept. 2024 · Sabine Hanna

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Sabine Hanna a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

Hi,

I don't seem to have the option of generating AI summaries. All I get is the summary box to type in (see screenshot). Do I need to enable something else before this feature works? The info in your article here is not clear, it only mentions that you need to have the Advanced AI add on after the EAP has ended.

As the main reason for us to join the EAP was to try out this feature, please advise how I can enable the full functionality. Thank you!

 

Publication le 12 sept. 2024 · Sabine Hanna

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Sabine Hanna a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

I have been informed by one of my contributors that it is no longer possible to add a link to an image. We use this a lot to link attached documents from the article text, i.e. image of the PDF title page can be clicked to open the document. When clicking on an inserted image now, the link icon is greyed out.

Publication le 03 sept. 2024 · Sabine Hanna

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Sabine Hanna a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Agree, the HTML blocks have already caused a lot of frustrated contact from my users and a lot of extra work for me trying to fix articles for them. This is not a feature I would normally use and not having control over it is very annoying.

Afficher le commentaire · Publication le 02 sept. 2024 · Sabine Hanna

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Sabine Hanna a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

Since signing up to the new article editor EAP my users are reporting that images cannot be resized within the editor without distorting in the article. The only workaround we have found so far is to make size changes externally and then re-upload. This is rather annoying and causes more work.

 

We also experience some issues using the new table formatting options, specifically, aligning the table does not seem to work and the table remains aligned centrally within the text.

 

 

Publication le 02 sept. 2024 · Sabine Hanna

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Sabine Hanna a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Thank you Pati, I have the access now.

 

Sabine

Afficher le commentaire · Publication le 27 août 2024 · Sabine Hanna

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Sabine Hanna a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Hi, I signed up to take part in this EAP, but never heard anything back? I am still very interested to take part, could I still be added? 

NB. I did raise a ticket regarding this as well, #12817156

Afficher le commentaire · Publication le 21 août 2024 · Sabine Hanna

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Sabine Hanna a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

I am currently experiencing the following issues with schedules:

- the “Remove schedule” option does not work (I had to publish and unpublish manually to remove the schedule).

- when I make changed to the article after setting a schedule, I do not get the warning message but the schedule has been removed.

Are these bugs known and will they be fixed soon?

Afficher le commentaire · Publication le 24 juil. 2024 · Sabine Hanna

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