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Lacey Simpson

Adhésion le 16 oct. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Lacey Simpson

Lacey Simpson a ajouté un commentaire,

CommentaireBusiness rules

Hi Dave,

It looks like our trigger must have been updated and that selection was removed. I just added it back, thank you very much!

Afficher le commentaire · Publication le 22 sept. 2021 · Lacey Simpson

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Lacey Simpson a ajouté un commentaire,

CommentaireBusiness rules

For our alert "Notify Assignee of comment update", the assignee is also alerted when they have added a new comment to a ticket. Is there a way to stop that from happening?

 

Afficher le commentaire · Publication le 21 sept. 2021 · Lacey Simpson

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Lacey Simpson a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

This is a really useful tool, but how do you make sure End Users do not see this in the email thread as well as agents?

Afficher le commentaire · Publication le 14 sept. 2021 · Lacey Simpson

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