Krista Zaloudek
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Activité totale516
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Dernière activité
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Membre depuis
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Votes336
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Abonnements117
Publications
Activité récente par Krista Zaloudek-
Expanded Web Channel Reporting: web form, web widget, other separation
Within Explore reporting, the web channel category is very broad. Web includes web form, web widget, and follow up tickets among others. We'd like to have a way to segment the web channel and repor...
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Ability to arrange chat trigger order
RéponduCurrently within the chat triggers, we are unable to reorder them within the chat settings trigger page. There are no sections for group chat triggers as there is within the Support trigger setting...
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Guide Template Articles in UI - Similar Functionality of Knowledge Template Articles
Currently, there is not an ability to create templated Guide help articles within the Guide Admin similar to the Knowledge / Knowledge Capture App. We'd request the ability to have template article...
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Additional Warning Message for Agents for Linked Articles Requiring End User Sign In
We would appreciate an expansion of the warning messages for Zendesk Support Agents in sending Guide article links. Currently, the warning messages are only for Agent and Admin only content being s...
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End User/Viewer Identity Activity Reportability
We would request the native ability to report on specific end user identity of specific articles viewed in the Zendesk external help centers. Use Case: Having native ability to see the specific end...
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Enhancement Request - Allow editing of CSAT Ratings Page UI
While we can edit the CSAT ratings automation, we are unable to edit the actual CSAT ratings page beyond selecting some different answers. We request the ability to natively/administratively adjust...
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Enhancement Request - Provide Error Message for Required Conditional Fields on Agent Submitted Tickets in Web Widget
We support both internal and external customers in a multibrand instance. Some of our Zendesk licensees may use the web widget of other applications currently supported in our Zendesk instance to s...
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Add article voting capability to help articles served in the web widget and Knowledge app
Please add the ability for voting on help center articles served within the Zendesk web widget and the Knowledge app of the Agent Workspace. Business impact: We want to get feedback from our custom...
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Allow Zendesk pop up modal windows to be movable by agents/admin (adding user and others)
Currently, Zendesk pop up modal window for adding users and other items appear in the center of the screen in a fixed position in the center of the screen. Agents are unable to move these windows t...
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Enhancement Request - Ability to separate and control Guide ticket comment submission
Currently within Guide help articles, there is a comment feature which is wonderful. Within the comment functionality is the additional ability to generate a ticket from the comment. While this is ...