Alek Reed
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Alek Reed-
Alek Reed a ajouté un commentaire,
Will the "Try Beta" button be visible to Admins only, or to any Explore editor? If someone clicks "Try Beta" does it enable it for the instance, or just the current user?
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Alek Reed a créé une publication,
Ability to Modify Follow Up Ticket Creation Behavior
Background: When a follow up ticket is created by an end-user, Zendesk automatically appends the line "This is a follow-up to your previous request #{{ticketID}} "{{subject}}" to the top of the fir...
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Alek Reed a ajouté un commentaire,
Hi Amisha Sharma! Thank you for soliciting feedback on this. One of our largest businesses came forward and advised that the clearing of comment when switching from internal note to public reply is...
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Alek Reed a ajouté un commentaire,
Hi there. Checking in on this. Its been an additional 4 months, so we were wondering what the status of this is.
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Alek Reed a ajouté un commentaire,
Agreed on this. Tags are a fantastic way to track the topics and trends of tickets. If we had the ability to report upon when a tag was added, we could take this to the next level. Use case examp...
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Alek Reed a ajouté un commentaire,
I second this! Ideally an export would include conditions and actions as well. We have many triggers (500+) and it is cumbersome to manage these without the ability to easily export. Yes, the API ...
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Alek Reed a créé une publication,
Allow Admin to Select Behavior of Solved Tickets When Offboarding an Agent
Current state: The assignment of the tickets to an agent includes their group and the agent combined. When an agent is demoted to end-user, tickets with a status less than solved would go back to t...
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Alek Reed a ajouté un commentaire,
For our business, tickets created via web forms are very different than tickets created by an agent within the support interface. We understand we can pull a metric for these tickets in Explore, bu...
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Alek Reed a créé une publication,
Designation for Agent Created Tickets for Channel
When an agent creates a new ticket within the Support agent interface (created by an agent hovering over the +Add tab and selecting ticket) it is documented as Ticket Channel: Web Form. We can use...
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Alek Reed a ajouté un commentaire,
Hello! Looking for a solution to this as well. We need to create a very large article with multiple levels of content within the single article. While advanced HTML works well in Guide directly, i...