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Kevin Zhou

Adhésion le 23 mars 2023

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Dernière activité le 27 mars 2023

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Kevin Zhou a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email
Communauté

Thank you!

Afficher le commentaire · Publication le 27 mars 2023 · Kevin Zhou

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Kevin Zhou a créé une publication,

Publication Q&A - Tickets and email
White, hidden text string at the end of public reply to new ticket

Hello,

When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a dash after the 6th character, enclosed by brackets is appended to the end of the email in the requester's inbox. It doesn't appear in my Zendesk support ticket, only in the end user's email.

This text doesn't appear in Channels > Email, HTML template, but is inserted after the  {{content}}

tag, before the close of the tag, within its own tag. What is the purpose of this text?

View in requester's Gmail inbox:

View of the email, with cursor highlighting:

Publication le 23 mars 2023 · Kevin Zhou

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