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Maddie Knight

Adhésion le 12 nov. 2024

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Dernière activité le 12 nov. 2024

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CommentaireWhat's new in Zendesk

I second the comment from Jakob Kruse - "Is it possible that the updated Triggers page has slightly manipulated existing triggers?"

Over night our WhatsApp tickets are now being created with an 'OPEN' status, when previously it was ‘NEW’. 
There isn't anything in the associated triggers to suggest this is an Action. Why is the system now setting the status at 'OPEN'? This is messing with our existing SLA's and Time Spent.

Afficher le commentaire · Publication le 12 nov. 2024 · Maddie Knight

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