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Sam Evans

Adhésion le 10 déc. 2021

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Dernière activité le 01 oct. 2024

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Dernière activité effectuée par Sam Evans

Sam Evans a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi product team,

 

We are keen to sign up for this as it addresses quite a few user needs but when signing up for the trial: "(a) Zendesk’s obligations with regard to any Deployed Associated Service, including but not limited to Advanced Security, Advanced Compliance, Data Center Location, or Priority Support shall not apply to the EAP Tools; (b) Zendesk’s obligations, representations and warranties contained in a Data Processing Agreement that may have been executed between You and Zendesk shall not apply to the EAP Tools; and (c) Zendesk obligations with respect to any certifications, including but not limited to, SOC 2,  SSAE-16, PCI DSS, or ISO 27001, shall not apply to the EAP Tools."

 

Does this override our existing agreement with Zendesk or does it only relate to information processed in relation to the specific EAP feature? Something of a deal-breaker for us.

 

Thanks!

Afficher le commentaire · Publication le 01 oct. 2024 · Sam Evans

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Sam Evans a créé une publication,

Publication Feedback - Ticketing system (Support)

Hi Zendesk, when bulk importing organisations with a csv file, it would be great if it were possible to have a variable part of the domain. For example: "@xxxx.emailaddress.uk" - This would need to catch various configurations and no set number of characters.

I chatted to support and they suggested posting in this forum.

Thanks!

Publication le 12 oct. 2022 · Sam Evans

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Sam Evans a créé une publication,

Publication Feedback - Ticketing system (Support)

We want our users to use the submit a request button on our help centre as the primary method of raising tickets.

 

We were interested to know if there was any way of connecting a ticket that has been raised to the article that the user was reading when they clicked 'submit a request'?

 

Is this possible? I've been advised by your support team that it is not, but to raise it here for discussion.

 

Thanks!

Publication le 27 avr. 2022 · Sam Evans

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Sam Evans a ajouté un commentaire,

CommentaireBusiness rules

Hi, 

Is the ability to schedule holidays only available to the account owner, or is there a way to transfer this to administrators?

Thank you

Afficher le commentaire · Publication le 10 déc. 2021 · Sam Evans

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