J. Greg Williams

Why are SLA conditions not available in the ANY condition? 

Note: These conditions are not available when you use the option Tickets can meet any of these conditions to appear in the view.

I want to create a view that shows tickets with both upcoming and current SLA breaches.  i.e. tickets with any

`Hours Until Next SLA Breach` < 72

`Hours Since Last SLA Breach` > 0

What third party integration allows for publishing article or categories as RSS feeds?  

This really needs to be a part of the product.

Currently I have a trigger to push ticket updates to a channel.  This seems to auto-thread the message as indicated by "ZendeskAPP replied to a thread:" but it also posts it to the channel itself.

Is it possible to toggle the also post to channel so that update responses are only in the thread? I would like to keep the channel more clear. 

I would also like to know if its possible to set the reaction emoji both for the message in thread as well as the parent message.  

The use case I'm looking for is creating a message on issue, keeping the updates in thread and also visually indicating status of thread by modifying reaction emoji's on the parent.  

Thanks