SUPPORT_PORTAL

The Slack integration is a very valuable feature for us. Especially ticket side conversations are a feature we often use. Unfortunately though, it's currently only possible to address entire channels through side conversations. We'd love to also address individual users in Slack side conversations. We often need to clarify topics in the context of a ticket only with individual users. Not with entire channels. Is this a feature which could be added to the Slack integration? I imagine it might be a rather popular use case. I'd also be available to provide details on our use case if desired.