James W
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Dernière activité effectuée par James W-
James W a ajouté un commentaire,
Hey Gonzalo Hernandez! In short no, Zendesk offered no viable solution here and we're stuck with our customers being served by agents that aren't in the same department. Our "workaround" is that ou...
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James W a ajouté un commentaire,
Thanks for the reply Mick. We can't just release a new app update with SDK changes unfortunately since this needs an app-lead time (including development, testing and submission to the app store) -...
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James W a créé une publication,
Routing traffic using the mobile SDK chat
Hello!As a background, we have Zendesk Chat integrated into our native app products via the Mobile SDK Channel. We also have different customer service departments to serve these chats from around ...