Pedro Rodrigues
Zendesk professional services consultant at Opservator.com. Personal blog at pedrosaurus.com. Previous profile: https://support.zendesk.com/hc/en-us/profiles/1263213808389-Pedro-Rodrigues Disclaimer: I don't work for Zendesk, I just contribute as a Community Moderator.
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Activité récente par Pedro Rodrigues-
Hi Maxim, regarding the time between group reassignments, please check Explore recipe: Tracking ticket assigns across groups. As for first reply time after group reassign, it is not currently possi...
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De nada! That's odd, that Channel should be enough. Just double-checked (in case something had changed regarding the Channel conditions) but all looks as expected: So if you create a View with the...
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Hi Zendesk team, do the MAU thresholds apply to an entire account, no matter how many Brands are set up? Edited: my other two questions are answered in the article, my bad!
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I think an obvious next step is to let us pick up any ticket attributes and create contextual tabs (and the ability to group them) :-)
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Hi stuuuped happy, have you tried using the condition "Channel is Web form" in the View? I'd also recommend creating a trigger to help separating inbound from outbound (created by agents) tickets, ...
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Hi Kevin Froleiks, all is looking good indeed. Can you please double-check under your Admin Center, in Apps and Integrations » Webhooks » then click your webhook and check the status? Could be some...
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Hi Lisa Kennedy, there is. Here's an example of what you can do: Create a new trigger and make sure you position it before any requester notification triggers. Under ALL conditions: Ticket is Crea...
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Hi Laurie Schafer 👋 the best way to capture this is to use the Support - Updates history dataset in Zendesk Explore. For example, you can create the following "Priority changes" standard calculated...
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Hi Larry Stewart, you can achieve this with the Notification App, but the updates have to be input manually, i.e. you can't trigger a notification based on an event. To do that, you might want to c...
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Hi Dave Jensen, I don't think there is at the moment. Using Subject in Views usually shows a preview of a ticket's Description but that does not seem to apply to Messaging tickets in Views: when ho...