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Tina Baljian

Adhésion le 26 janv. 2022

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Dernière activité le 15 mai 2024

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Tina Baljian a ajouté un commentaire,

CommentaireTicket automation and collaboration

This is not working for our account. We have the content there in the help desk, but its not pulling the content. 
Is there anything we can do to assist in getting more defined replies? If it's pulling from help desk can we make updates their to support the content it's suggesting?

Afficher le commentaire · Modification le 15 mai 2024 · Tina Baljian

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Tina Baljian a ajouté un commentaire,

CommentaireSetting up Agent Workspace

Elias Can you also help me with a better visibility option ? Focus mode is great, but now my team lead is having challenges on how to monitor who is on phones and who is on chats. We use Geockboard, but Geckoboard does not display the rep names for when they are status to available and I as the director personally use one computer screen mixed with ALL the Zendesk support channels open. Do you have a better solution ? 

Afficher le commentaire · Modification le 26 janv. 2022 · Tina Baljian

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