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Raphaël Péguet - Officers.fr's Avatar

Raphaël Péguet - Officers.fr

Adhésion le 19 déc. 2021

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Dernière activité le 29 déc. 2023

Zendesk Certified Consultant

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Dernière activité effectuée par Raphaël Péguet - Officers.fr

Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireWeb Widget documentation

Federico Costa of course.

Allison Sargent this is different because ask for details asks the questions to the customer whether here you can populate the answer based on information of your website without asking.

 

@Zendesk Can you certify that others metadata than the 4 about authentication (mail, name, external id, status) can be used as variables in the flowbuilder please??

 

It would be nice that you add screenshots to reassure people that metadata are shown in the flow builder

Afficher le commentaire · Modification le 24 oct. 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireBusiness rules

I'm sure I've seen somewhere placeholders (tags) for nested drop-down list fields that return the first value, but I can't remember how it's written.

For example, if you have a field with the value: Restaurant::Français::5 étoiles, it will only return Restaurant.
If you ever have it somewhere... (but without liquid)

Best regards,

Raphaël

Afficher le commentaire · Publication le 11 oct. 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireMultiple language support

Can we create new dynamic content by importing or this is only to update?

Afficher le commentaire · Modification le 04 oct. 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireTalk basics

Benineses numbers are not on the list of accessible number in this webpage but it is in the self service buying part of Zendesk. Can you confirm benineses numbers are available?

 

Best regards,

Afficher le commentaire · Publication le 24 août 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a créé une publication,

Publication Feedback - Developer Platform

Hi,

We know how to send ticket info with webhooks but not attachment links.

We know how to write it with liquid but as it is not supported by webhooks we fail...

If some ones knows the syntax you're welcome 😇 

Best regards!

Raphaël

Publication le 04 août 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Hello 

I saw while trying that when the flow builder API calls succeeds but finds an answer where ALL the saved variables are not present the flow builder takes the API failed path..

It's very unlogical :s

My use case is to use answer bot api into the flow builder. So i've saved as variables the url and the title of the 3 first articles. and every time the API calls finds 3 articles it works, but when it finds 1 or two articles the flow builder takes the "fail path"

Afficher le commentaire · Modification le 24 juil. 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireCall routing, greetings, IVR, and recordings

Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

Afficher le commentaire · Publication le 20 juin 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireCall routing, greetings, IVR, and recordings

When I click Save as it gives me a txt file! 

Afficher le commentaire · Publication le 20 juin 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

CommentaireUsing AI agents for messaging

Hi Zendesk, 

Images doesn't render well in every format it would be nice that you suggest in your article, picture sizes :) 

Best regards,

Raphaël

Afficher le commentaire · Publication le 22 mai 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

It used to work with created_at only but now _with_timestamp is mandatory, like this created_at_with_timestamp

Afficher le commentaire · Publication le 05 mai 2023 · Raphaël Péguet - Officers.fr

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