Raphaël Péguet
Zendesk Certified Consultant
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Activité totale210
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Dernière activité
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Membre depuis
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Abonné à3 utilisateurs
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Abonnés0 utilisateur
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Votes69
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Abonnements75
Aperçu des activités
Dernière activité effectuée par Raphaël Péguet-
Raphaël Péguet a ajouté un commentaire,
Hi Zendesk community, I am surprised that it doesn't works this way: { "organization_memberships": [ { "user_id": 6281526325405, "organization_name": "name of an org...
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Raphaël Péguet a ajouté un commentaire,
il manque l'information: les rôles "Contributeurs" et "Agents lights" sont ils considérés comme "Agents et responsables" ou non? La réponse est: non pour les contributeurs (même avec les droits de ...
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Raphaël Péguet a ajouté un commentaire,
Hi Zendesk community, There's no info about how to create a light agent. Is it possible to get the info please? Thank you,
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Raphaël Péguet a créé une publication,
Feedback on recovering suspended tickets (with attachment)
Hi Zendesk Team This is a request/feedback: 1- A Zendesk Admin can recover and download the suspended tickets attachment. 2- But a Zendesk Agent cannot download the attachment 3- If an Agent recov...
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Raphaël Péguet a créé une publication,
Messaging icon
The "chat bubble" color of the icon is adapting to the button color which is really anoying because for light colors such as yellow, pink, light green, light blue we get it black which doesn't look...
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Raphaël Péguet a ajouté un commentaire,
Is there a way currently (except making api calls to the zendesk instance - but theres no documentation about how to do it) to store data on the ticket based on the starting answer?
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Raphaël Péguet a ajouté un commentaire,
Hi Zendesk team, Can you add the info: - how to make API calls to the Zendesk instance to : 1- get info 2- do updates on the ticket? - what should we put as key and value to be able to connect to ...
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Raphaël Péguet a ajouté un commentaire,
Lou Thanks a lot Lou!
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Raphaël Péguet a créé une publication,
How to make the avatar different depending on the brand
Hi Zendesk Community, On the e-mails look Depending on the ((footer)) - that always include the brand - we can set something like (% case ((footer)) IS 'This e-mail comes from Zendesk.' %) THEN____...
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Raphaël Péguet a ajouté un commentaire,
Do you have a date for this update please? Thank you, Best regards,