Raphaël Péguet

1. Communauté
2. Feedback - Voice (Talk)

Hi i'd like to notice that the attribute "call group is default" available on talk metrics is wrong. It's shows false whenever it is true. Especially on abandoned calls

• Raphaël Péguet
• Modifié 22 septembre 2022 15:17
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Impossibility of having a ticket without organization (when the requester is in one):    Feature Request Summary:  When a user is in an org his/her tickets are automatically linked to this organi...

• Raphaël Péguet
• Modifié 6 septembre 2022 11:55
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi Zendesk community,   I tried this way (and other ways replacing 'null' by "" and 0 and also with the POST method) to delete the ticket organization but didn't succeeded yet, do you have the answ...

• Raphaël Péguet
• Création 6 septembre 2022 11:53
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Dear Zendesk Community, We are wondering how to show how many calls customers make on a period of time but it could be also how many tickets per customer on a range of time The goal is to understan...

• Raphaël Péguet
• Création 31 août 2022 17:11
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi Zendesk Community! Is there a way 100% with Zendesk to make a GET API call via Zendesk webhook to get a value and store it in a field? (ticket field, user field or organization field) Thanks!  B...

• Raphaël Péguet
• Création 31 août 2022 08:01
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi Zendesk Community, In many structures some e-mails are send from an address to the same one. For notification purposes - that are often related to tasks to achieve for the agents.   And this add...

• Raphaël Péguet
• Modifié 31 août 2022 07:58
• 2 abonnés
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi Zendesk Team This is a request/feedback:  1- A Zendesk Admin can recover and download the suspended tickets attachment. 2- But a Zendesk Agent cannot download the attachment 3- If an Agent recov...

• Raphaël Péguet
• Modifié 25 juillet 2022 15:27
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

The "chat bubble" color of the icon is adapting to the button color which is really anoying because for light colors such as yellow, pink, light green, light blue we get it black which doesn't look...

• Raphaël Péguet
• Création 13 juillet 2022 11:05
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi Zendesk Community, On the e-mails look Depending on the ((footer)) - that always include the brand - we can set something like (% case ((footer)) IS 'This e-mail comes from Zendesk.' %) THEN____...

• Raphaël Péguet
• Modifié 8 juillet 2022 08:33
• 3 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk APIs

Hi Zendesk community, I tried to delete ticket via a trigger and a URL but I cannot find a way, I know the issue is on the URL parameters but I cannot find the right syntax and there is not documen...

• Raphaël Péguet
• Modifié 4 juillet 2022 18:33
• 3 abonnés
• 2 commentaires
• 0 vote