Raphaël Péguet

1. Communauté
2. Zendesk Suite Q&A

Dear Zendesk community! Here : Prepopulate the fields of custom ticket forms  Shows how to prepopulate a field with text. Does some body now how to put text that fades when the user click on the ...

• Raphaël Péguet
• Création 18 novembre 2022 15:17
• 3 abonnés
• 5 commentaires
• 0 vote

1. Communauté
2. Zendesk APIs

Hi, We loaded the data info about the customer when this one use messaging but I cannot figure out how to use this info in the flow builder to create condition. For example: If the customer is plat...

• Raphaël Péguet
• Création 2 novembre 2022 14:29
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Dear Zendesk Community, We would like to manage a form via Zendesk which recquires a lot of info to be put in fields. Like below but up too + than 20 rows:  Do you know how to put a field side by ...

• Raphaël Péguet
• Création 2 novembre 2022 08:05
• 3 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Bonjour la communauté Zendesk, Pour certaines raisons/intégrations il peut être nécessaire de recevoir des SMS sur les fixes, est-ce activable via Zendesk? Car actuellement quand j'écris un SMS à u...

• Raphaël Péguet
• Création 11 octobre 2022 16:05
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)

Hi i'd like to notice that the attribute "call group is default" available on talk metrics is wrong. It's shows false whenever it is true. Especially on abandoned calls

• Raphaël Péguet
• Modifié 22 septembre 2022 15:17
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Impossibility of having a ticket without organization (when the requester is in one):    Feature Request Summary:  When a user is in an org his/her tickets are automatically linked to this organi...

• Raphaël Péguet
• Modifié 6 septembre 2022 11:55
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi Zendesk community,   I tried this way (and other ways replacing 'null' by "" and 0 and also with the POST method) to delete the ticket organization but didn't succeeded yet, do you have the answ...

• Raphaël Péguet
• Création 6 septembre 2022 11:53
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Dear Zendesk Community, We are wondering how to show how many calls customers make on a period of time but it could be also how many tickets per customer on a range of time The goal is to understan...

• Raphaël Péguet
• Création 31 août 2022 17:11
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi Zendesk Community! Is there a way 100% with Zendesk to make a GET API call via Zendesk webhook to get a value and store it in a field? (ticket field, user field or organization field) Thanks!  B...

• Raphaël Péguet
• Création 31 août 2022 08:01
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi Zendesk Community, In many structures some e-mails are send from an address to the same one. For notification purposes - that are often related to tasks to achieve for the agents.   And this add...

• Raphaël Péguet
• Modifié 31 août 2022 07:58
• 2 abonnés
• 0 commentaire
• 0 vote