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Kacey Zeccola

Adhésion le 18 oct. 2021

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Dernière activité le 28 oct. 2024

Zendesk Community Manager

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Dernière activité effectuée par Kacey Zeccola

Kacey Zeccola a ajouté un commentaire,

Commentaire de la communauté Q&A - Account and billing

Hi there - I have raised a private ticket on your behalf with our support team. A member of our team should respond shortly.

Afficher le commentaire · Publication le 15 août 2024 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community
Hi Tom,
 
I apologize for any inconvenience this has caused, but I can see now that you are in communication with our support team via a private ticket to assist you with your renewal questions. Please continue to communicate there, but feel free to let us know if you continue to experience any issues.

Afficher le commentaire · Publication le 21 mars 2024 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)
Hi Ignacio,
I see that you have a private ticket open with our team - they will continue to investigate this with you, but let us know if you have any other questions. 

Afficher le commentaire · Publication le 24 janv. 2024 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

Commentaire de la communauté Q&A - Account and billing

Hi there, 

Thank you for bringing this to our attention. I have created a private ticket on your behalf where our support team will respond to you momentarily. I appreciate your patience!

Afficher le commentaire · Publication le 17 janv. 2024 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

CommentaireGetting started with Zendesk AI

Hi TradeX Admin I will create a private ticket to discuss this further with your account manager. You should be hearing from them shortly. 

Afficher le commentaire · Publication le 16 nov. 2023 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email
Hi Steve,
 
I have created a separate ticket on your behalf so our support team can work with you directly to recover the assignee field. 
 
You should receive an email shortly stating your ticket has been created and they will follow up with you as soon as possible.
 

Afficher le commentaire · Publication le 25 oct. 2023 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

CommentaireZendesk Customer Support

Hi Egi,

Apologies for the inconvenience here - I have submitted a ticket to our support team and a member of our team should be in touch shortly.

Afficher le commentaire · Publication le 18 oct. 2023 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

CommentaireHow to manage subscriptions and billing for Talk and Text

The link has been updated, thank you bill cicchetti!

Afficher le commentaire · Publication le 11 oct. 2023 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

CommentaireAccounts and billing

Hi D Hooper I'm glad to see that you were able to get in contact with your account manager today, but let us know if you need any further assistance.

Afficher le commentaire · Publication le 11 oct. 2023 · Kacey Zeccola

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Kacey Zeccola a ajouté un commentaire,

CommentaireSubscriptions and licenses

Hi Marianne,

I'm sorry to hear about this - please hang tight while I track down the right folks for you internally.

Afficher le commentaire · Publication le 28 sept. 2023 · Kacey Zeccola

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