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Nikki Stockton

Adhésion le 16 oct. 2021

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Dernière activité le 09 juil. 2024

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Dernière activité effectuée par Nikki Stockton

Nikki Stockton a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Any news on this request?  I'm also wanting to prioritise chat visitors and all my agents have all the skills so I don't need to create a new department.  Just have the ability to change the priority - you can do this with email by including a word in the subject title - maybe chat needs a subject title option?  Or is this already there and I just don't know… LOL!

 

Afficher le commentaire · Publication le 09 juil. 2024 · Nikki Stockton

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Nikki Stockton a ajouté un commentaire,

CommentaireSetting up Agent Workspace

I had the wrong template name in the other brands.  All good now thanks.

Afficher le commentaire · Publication le 20 juil. 2023 · Nikki Stockton

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Nikki Stockton a ajouté un commentaire,

CommentaireSetting up Agent Workspace

It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands?  Thanks, Nikki

Afficher le commentaire · Publication le 14 juil. 2023 · Nikki Stockton

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Nikki Stockton a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Does the comment notify anyone?

Afficher le commentaire · Publication le 14 juil. 2023 · Nikki Stockton

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Nikki Stockton a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Is it possible to pull a report on "new" users?

Afficher le commentaire · Publication le 12 sept. 2022 · Nikki Stockton

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Nikki Stockton a ajouté un commentaire,

CommentaireGeneral questions about live chat

Hi,

Can we stop the trigger from applying to a current open ticket?

Thanks

Nikki

Afficher le commentaire · Publication le 10 août 2022 · Nikki Stockton

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Nikki Stockton a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Agreed,

I also see a lot of my tickets with Null values due to this.  I then have to go through them and verify them - painful! 

Thanks,
Nikki

Afficher le commentaire · Publication le 10 août 2022 · Nikki Stockton

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