Laura
I am working as a Knowledge Base manager and am most interested in any new features relating to ZD Guide, for example: - tools supporting KCS practices - more in-depth data analysis including labels and grouping of articles. Always trying to learn and grow.
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Activité récente par Laura-
Hey, First of all, thank you for adding this very helpful feature! Second, I have a question: How do these tags react in multilingual Help Centers? Can we add different tags to different translatio...
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Hello Dane, Thanks for your feedback. When working with the Guide dataset, I often get the feeling that there is a part I don't get, so you can imagine that I'm relieved to read that there seems to...
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FYI: the talk dataset does not have an attribute called 'Leg user type'; as is described in this article in the section 'Key call leg attributes'. This attribute does not exist! To define for which...
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Hey, I have a column chart with 2 attributes: month and category (a calculated attribute). On the x-axis, both attributes are indicated, however, I would like to remove the category label here. The...
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Hello, These articles here are really helpful! Thank you! I was wondering if there is a way to make filters conditional. I am applying two data filters on my Guide reports: One to filter between ou...
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Hello, again community. I could use your help. I am trying to create some custom reports from the Knowledge Base dataset, but to do so, I think I need a better understanding of the metric 'Articles...
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Hey, Besides being able to report on up- and downvotes, we need to report on time of vote as well. This will enable us to observe whether changes applied to articles are effective or not. Here is o...
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Can Zendesk share an approximate date when this could be available? I'd like to dig deeper into reporting on articles, by grouping them in different ways (categories, sections, labels). Categories ...
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Hey everyone, I am confused about when to use parentheses ( ) and when to use brackets [ ]. I'll explain the context first before getting to the example wherein my confusion lies. In the paragraph ...
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Hello Dainne Lucena, Thanks for your reply. My question however still prevails. In the example that you provide, the results of what year are being rendered? Wouldn't you have to specify which year?