Nick S
-
Activité totale64
-
Dernière activité
-
Membre depuis
-
Abonné à1 utilisateur
-
Abonnés0 utilisateur
-
Votes22
-
Abonnements21
Aperçu des activités
Dernière activité effectuée par Nick S-
Nick S a ajouté un commentaire,
Hi team, any updates on this feature? We have customers and clients who use Messaging for a wide range of issues and the current functionality doesn't allow separate conversations to occur at once....
-
Nick S a ajouté un commentaire,
Hi team, we have 'Enable Email Forwarding' selected. Are we able to run any triggers based on the Light Agent who forwards us the email? We have a few triggers set-up to automatically assign ticket...
-
Nick S a ajouté un commentaire,
+1 on this. We had this functionality in Chat which was helpful in protecting agents from abusive or inappropriate behaviour. To now have no way to stop these pests feels like a step in the wrong d...
-
Nick S a ajouté un commentaire,
+1 on the above comments - this would be particularly handy for our internal staff who often contact multiple times for different issues via the widget. New Conversation button would allow them to ...
-
Nick S a ajouté un commentaire,
Hey Chris Haussler I may have a possible solution. If you use Conditional Formatting at all it seems to address it for me. Not ideal but is a workaround. We needed to redesign one of our processes,...
-
Nick S a ajouté un commentaire,
I'd love to see this feature added to individual line configurations as it's handy for some teams (but not everybody). For our teams with high call volumes, having it automatically answer would mea...
-
Nick S a créé une publication,
End-User Provide Contact Details for Digital Line
RéponduFeature Request Summary: Digital Lines should have the ability to obtain information from the end-user prior to initiating a call, much like when they begin a live chat. Description/Use Cases: ...
-
Nick S a ajouté un commentaire,
Hi team, does Zendesk support custom ticket placeholders in the subject field? $('#request_subject').val("Credit Request - Agency name: {{ticket.ticket_field_ID}}, CID: {{ticket.ticket_field_ID}}")...
-
Nick S a ajouté un commentaire,
+1 on this. Seems odd that agents can bypass the field requirement to submit a request. Anybody know of any workarounds?
-
Nick S a créé une publication,
Amend App Timing Out Error Notification
Feature Request Summary: Zendesk should amend the error message "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrat...