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Kennis So

Adhésion le 16 oct. 2021

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Dernière activité le 25 oct. 2021

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Kennis So a ajouté un commentaire,

CommentaireAccounts and billing

Hi Cheeny,

Thank you for your reply.

So if we are not able to pay on or before July 19, 2021. We will start receiving past-due payment notification email on July 19, 2021?

And our account will be suspended 22 days later (i.e. August 11, 2021)?

Am I right?

Afficher le commentaire · Publication le 15 juil. 2021 · Kennis So

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Kennis So a ajouté un commentaire,

CommentaireAccounts and billing

Hi Zendesk,

Would like to know if "Renewal Date" refers to "Payment due date" in the invoice?

Afficher le commentaire · Publication le 14 juil. 2021 · Kennis So

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Kennis So a ajouté un commentaire,

CommentaireAccounts and billing

Hi Support team,

Could we revert the payment? The situation is that we want to adjust our subscription plan and we have waited for our Account executive to reply. Unfortunately, we still hasn’t received any reply for more than a week. As the payment due date is approaching, our colleague did make the payment first for fear that our account would be suspended. We will continue using Zendesk but we would to off load one of the products. What should I do now?

Thank you!

Best,
Kennis

Afficher le commentaire · Publication le 12 juil. 2021 · Kennis So

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Kennis So a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi Katarzyna Karpinska,

How is the progress going? Or do you have a targeted schedule for implementing this function? We are really looking forward to this function. Adding images in content block is crucial to our articles.

Best regards,

Kennis

Afficher le commentaire · Publication le 15 juin 2021 · Kennis So

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