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Jo Tatti

Adhésion le 01 sept. 2022

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Dernière activité le 07 déc. 2023

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Jo Tatti a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

We bought Tymeshift a year ago, and just canned it. Unless your agents are logging in and out each day, and only using zendesk and not accessing other apps - it won't really give you a straightforward picture of agent availability. I will say, that our onboarding experience into Tymeshift was good, so I feel confident it wasn't a configuration problem. We were waiting for them to release "multi-tasking" but after a year of waiting for it we took a different tactic and re-allocated the spend to something else.

Afficher le commentaire · Publication le 04 déc. 2023 · Jo Tatti

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Jo Tatti a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I purchased Tymeshift as a solution on the suggestion of our Account Manager. After months of configuration and teaching agents to punch in and out, we are still not seeing value for money from this purchase. It is not a solution to Agent Availabillity reporting. Antonio Naddeo

Afficher le commentaire · Modification le 27 févr. 2023 · Jo Tatti

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Jo Tatti a ajouté un commentaire,

CommentaireEnd users and organizations

Is there a plan to restore the export to CSV option? The JSON is unusable. 

Afficher le commentaire · Publication le 21 déc. 2022 · Jo Tatti

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Jo Tatti a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

same solution as every other unfinished cul de sac. buy 3rd party plug in.

Afficher le commentaire · Publication le 12 oct. 2022 · Jo Tatti

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