Recherches récentes
Pas de recherche récente

Jo Tatti
Adhésion le 01 sept. 2022
·
Dernière activité le 07 déc. 2023
Suivis
0
Abonnés
0
Activité totale
16
Votes
10
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Jo Tatti
Jo Tatti a ajouté un commentaire,
We bought Tymeshift a year ago, and just canned it. Unless your agents are logging in and out each day, and only using zendesk and not accessing other apps - it won't really give you a straightforward picture of agent availability. I will say, that our onboarding experience into Tymeshift was good, so I feel confident it wasn't a configuration problem. We were waiting for them to release "multi-tasking" but after a year of waiting for it we took a different tactic and re-allocated the spend to something else.
Afficher le commentaire · Publication le 04 déc. 2023 · Jo Tatti
0
Abonnés
0
Votes
0
Commentaire
Jo Tatti a ajouté un commentaire,
I purchased Tymeshift as a solution on the suggestion of our Account Manager. After months of configuration and teaching agents to punch in and out, we are still not seeing value for money from this purchase. It is not a solution to Agent Availabillity reporting. Antonio Naddeo
Afficher le commentaire · Modification le 27 févr. 2023 · Jo Tatti
0
Abonnés
2
Votes
0
Commentaire
Jo Tatti a ajouté un commentaire,
Is there a plan to restore the export to CSV option? The JSON is unusable.
Afficher le commentaire · Publication le 21 déc. 2022 · Jo Tatti
0
Abonnés
0
Votes
0
Commentaire
Jo Tatti a ajouté un commentaire,
same solution as every other unfinished cul de sac. buy 3rd party plug in.
Afficher le commentaire · Publication le 12 oct. 2022 · Jo Tatti
0
Abonnés
3
Votes
0
Commentaire