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Christopher Sciaretta

Adhésion le 16 nov. 2023

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Dernière activité le 18 févr. 2025

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Dernière activité effectuée par Christopher Sciaretta

Christopher Sciaretta a ajouté un commentaire,

CommentaireViewing and using dashboards

Are there plans to expand the customization options for this dashboard? For example, it would be great if we could see the longest wait time in a queue rather than only the average.

Afficher le commentaire · Publication le 27 août 2024 · Christopher Sciaretta

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Christopher Sciaretta a ajouté un commentaire,

CommentaireViewing and using dashboards

Are there plans to expand the customization options of this dashboard? For example, it would be nice to have a way to view the longest wait time in a queue rather than only the average. 

Afficher le commentaire · Publication le 27 août 2024 · Christopher Sciaretta

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Christopher Sciaretta a ajouté un commentaire,

CommentaireRouting

Barry Neary  Hi Barry, my team would like to have the backend change made to our sandbox to allow us to test reassigned tickets flowing back through a custom queue. 

Please let me know what information you will need!

Afficher le commentaire · Publication le 06 août 2024 · Christopher Sciaretta

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Christopher Sciaretta a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Lending my support to this request as well. We often need to easily review the full transcript for Messaging conversations, or occasionally send a transcript to one of our customers. 

This feature used to exist in Live Chat and we sorely miss it after updating to Messaging.

Afficher le commentaire · Publication le 11 juil. 2024 · Christopher Sciaretta

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Christopher Sciaretta a ajouté un commentaire,

CommentaireTicket automation and collaboration

Good day,

Are there plans to make reporting available for this tool? My team began utilizing it at the end of April and I am looking for a way to measure usage across agents and to use that data to measure the impact on CSAT over time. 

Afficher le commentaire · Publication le 08 mai 2024 · Christopher Sciaretta

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