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Christopher Sciaretta
Adhésion le 16 nov. 2023
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Dernière activité le 18 févr. 2025
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Dernière activité effectuée par Christopher Sciaretta
Christopher Sciaretta a ajouté un commentaire,
Are there plans to expand the customization options for this dashboard? For example, it would be great if we could see the longest wait time in a queue rather than only the average.
Afficher le commentaire · Publication le 27 août 2024 · Christopher Sciaretta
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Christopher Sciaretta a ajouté un commentaire,
Are there plans to expand the customization options of this dashboard? For example, it would be nice to have a way to view the longest wait time in a queue rather than only the average.
Afficher le commentaire · Publication le 27 août 2024 · Christopher Sciaretta
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Christopher Sciaretta a ajouté un commentaire,
Barry Neary Hi Barry, my team would like to have the backend change made to our sandbox to allow us to test reassigned tickets flowing back through a custom queue.
Please let me know what information you will need!
Afficher le commentaire · Publication le 06 août 2024 · Christopher Sciaretta
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Christopher Sciaretta a ajouté un commentaire,
Lending my support to this request as well. We often need to easily review the full transcript for Messaging conversations, or occasionally send a transcript to one of our customers.
This feature used to exist in Live Chat and we sorely miss it after updating to Messaging.
Afficher le commentaire · Publication le 11 juil. 2024 · Christopher Sciaretta
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Christopher Sciaretta a ajouté un commentaire,
Good day,
Are there plans to make reporting available for this tool? My team began utilizing it at the end of April and I am looking for a way to measure usage across agents and to use that data to measure the impact on CSAT over time.
Afficher le commentaire · Publication le 08 mai 2024 · Christopher Sciaretta
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