Tim Broere

I am used to Zendesk reacting to lively posts like these. Why are they ignoring this one? We would also welcome the possibility to change our From: address for tickets.

Is there any update on this? Emails get lost at the moment.

We face exactly the same problem. I have considered an automation that deletes a tag, so we are able to first add a tag via a trigger to make sure the email trigger does not fire when a chat is ended, but when doing a follow-up after a chat it does.

Unfortunately, you can only select 1 hour as the shortest amount of time, which might be too long when you are just looking up some information to send to a customer.

It surprises me that this question has not collected more contributions, since I can imagine a lot more Zendesk users have run into this issue.

We run 2 websites on different languages: Dutch and German. Therefore we would like to change the tagline of our agents, based on the website that they are serving.

At the moment it seems that this is not possible, which forces us to make a very general tagline that does not fit both the Dutch and German website.