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Dana Barker

Adhésion le 11 févr. 2022

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Dernière activité le 20 avr. 2022

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Dana Barker a ajouté un commentaire,

CommentaireUsers, groups, and organizations

I would have expected the above grid to have a difference in permissions for the far right column depending on the user setting. It would make more sense if the org was set to 'view all org tickets and add comments' and the user was set to 'view and edit own tickets only' to have the same permissions as those outlined in yellow and the users who are set to view tickets from their org to have the permissions outlined in green.

It defeats the purpose of having the different options if they provide the same level of access to the users. 

Afficher le commentaire · Publication le 20 avr. 2022 · Dana Barker

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Dana Barker a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request. 

Afficher le commentaire · Publication le 19 avr. 2022 · Dana Barker

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Dana Barker a ajouté un commentaire,

CommentaireExtending Zendesk

We have found that if you add the negative number that reflects the time you want to remove, it will deduct from the overall time. Not sure if that helps at all but thought I would share! 

Afficher le commentaire · Publication le 11 févr. 2022 · Dana Barker

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