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Georgia Burgoyne
Adhésion le 17 mai 2024
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Dernière activité le 17 mai 2024
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Dernière activité effectuée par Georgia Burgoyne
Georgia Burgoyne a créé une publication,
PublicationZendesk WFM EAP - Create Combined Workstreams
I appreciate the concept of combined workstreams, but it doesn't meet my current needs.
For example, consider a current combined workstream for Billing and Live Chat:
- 3 agents in Billing Workstream
- 2 agents in Live Chat
- Only 1 agent is in both Workstreams
Ideally, with a combined workstream, it would assign tasks to a single agent who can handle both Billing and Live Chat rather than assigning it to everyone in both workstreams.
Publication le 17 mai 2024 · Georgia Burgoyne
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