Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Dernière activité effectuée par Heather Rommel-
Heather Rommel a ajouté un commentaire,
James Paquera it does include that as "Primary Group"
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Heather Rommel a ajouté un commentaire,
For some reason, just doing this today to pull up Organizations with no users attached, and we aren't getting any Orgs listed that have 0 users. Per Gab's comment above me, is it because Explore ca...
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Heather Rommel a ajouté un commentaire,
I was just going to create a new thread, but since this exists, I'll just add my $0.02 Assignee creates a slack side conversation from their ticket using a macro so we can set the right channel and...
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Heather Rommel a ajouté un commentaire,
Adding a comment to say yes we'd like a warning, email, alert, something and let us configure who it goes to. Even a way to do this in a trigger would be helpful!
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Heather Rommel a ajouté un commentaire,
Scott Allison, I think I've posted this before but I can't find it for the life of me so here goes: What works well today with the SLA feature? SLAs are easy to apply in vanilla instances wher...
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Heather Rommel a ajouté un commentaire,
We're on Agent Workspace Amisha Sharma, And mainly we want to be able to apply public AND private comments at the same time. Right now whatever we put into a private comment does not get saved if w...
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Heather Rommel a ajouté un commentaire,
Lisa Kelly It is a little hard for me to hear that you want us to file a feature request when we HAVE DONE SO ALREADY multiple times. The last time Zendesk changed this, we all spoke up. It didn't ...
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Heather Rommel a ajouté un commentaire,
I agree with Matthias Miltenberger, Zendesk, we want to configure our own instances! Each of your customers have differing requirements. Why not make this dynamic and let us choose how ticket tabs ...
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Heather Rommel a ajouté un commentaire,
Hi Hussain, I'm not sure who Lisa is, but yes you would need to use the default priority in the SLA conditions.
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Heather Rommel a ajouté un commentaire,
We're interested in locking down side conversations (we use the Slack side conversations functionality) and not allowing Light Agents to see them at all. However, we're not able to change permissio...