Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Dernière activité effectuée par Heather Rommel-
Heather Rommel a ajouté un commentaire,
Is Captcha also enabled for webwidget submitters or just Help Center form submitters?
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Heather Rommel a ajouté un commentaire,
Gaurav Parbat hoping you might have an update on this? Tool tips is a hot topic!
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Heather Rommel a ajouté un commentaire,
Any time! BTW I'm also curious as to why you need separate brands -- that means you have 2 separate KBs to keep up. I wonder if you'd consider 1 brand and using different forms which means customer...
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Heather Rommel a ajouté un commentaire,
yes the only baked in way to auto add users to an Org is via their email address which is awful for your use case. But I am not convinced you need to use Orgs for your use case since you already ha...
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Heather Rommel a créé une publication,
Side Conversations - Let us adjust the height and width
Requesting that we can change the size of the Side Conversation box while it's open. We started using side conversations and are finding that we need to be able to see the title and comments in the...
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Heather Rommel a ajouté un commentaire,
How about giving Admins the ability to decide for ourselves? If our agents like the subject, we can set it to show the subject. If our agents like the requester, we can set it to show the requester...
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Heather Rommel a ajouté un commentaire,
Does this affect the Zendesk slack app that works with Side Conversations?
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Heather Rommel a ajouté un commentaire,
Is there a way to disallow an Agent from being able to delete a delete a Slack side conversation? I like that Admins can do it, but we don't necessarily want an agent to....
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Heather Rommel a ajouté un commentaire,
Scott Allison We would love to enable this for a subset of Agents - are you looking at rolling this into roles so we can more granularly roll this out?
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Heather Rommel a ajouté un commentaire,
I don't know of an automated way. I'm sure there's an app someone can create. But in the absence of that, what we've been doing is we added a custom timezone field to the form customers fill out wh...