
Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
-
Activité totale1675
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés9 utilisateurs
-
Votes810
-
Abonnements463
Aperçu des activités
Dernière activité effectuée par Heather Rommel-
Heather Rommel a ajouté un commentaire,
Hi all! I have the pleasure of setting up yet another new instance (yay!) and it's global. So of course I went in and started at GMT+0 and worked my way through all the global timezones for schedul...
-
Heather Rommel a ajouté un commentaire,
Hi Jonathan Cilley, I wish there was a way to do Parent Groups but unfortunately not. What I've done in the past is create a custom field called for Parent Group and used a series of triggers to se...
-
Heather Rommel a ajouté un commentaire,
Hi team! Dropping a note to ask when "Views" will be on the list of items we can search for?
-
Heather Rommel a ajouté un commentaire,
Hi Emily, If I leave out the status condition, it will assume I want all tickets and include Closed tickets as well (up to ~4 months until they are archived). What I usually do is add a condition t...
-
Heather Rommel a ajouté un commentaire,
This error about invalid calculations that Dan R. references above is coming up for us too. Today it's occurring on the CSAT tab of the main Support dashboard....
-
Heather Rommel a ajouté un commentaire,
Hi Katie Edwards, In that scenario, you'd leave "agents can edit" checked and solve for that a different way. Yes, something has to be checked there! Depending on your use case, you might want to 1...
-
Heather Rommel a ajouté un commentaire,
Hi Sunil Gaikwad, I don't know of a way to add each Jira comment automatically. But a Jira user can navigate to the Zendesk tab under Activity and add a comment there. Depending on how you set the ...
-
Heather Rommel a ajouté un commentaire,
Great stuff!! I look forward to seeing this! Most of the feature requests around the home page has been to allow us to customize it. Is there going to be any of that? For example, we may want to ha...
-
Heather Rommel a ajouté un commentaire,
I looked into doing this, but we face issues when there's more than 1 Jira ticket. What do you do in those cases Jake Warren?
-
Heather Rommel a ajouté un commentaire,
Love this! Thank you! Wondering if this will lead to a Search & Replace functionality?