Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Dernière activité
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Votes677
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Aperçu des activités
Dernière activité effectuée par Heather Rommel-
Heather Rommel a ajouté un commentaire,
Hi Pratishtha Nahata, I am in the middle of trying to get a list of users for a few Orgs. As a result of this, I would like to request that we be able to filter: 1. By Organization(s) whether prima...
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Heather Rommel a ajouté un commentaire,
Oh we hear you on this! Zendesk will continue to use the original email on the ticket regardless of the ticket journing. I've found that using the Select an Address app helps us immensely!
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Heather Rommel a ajouté un commentaire,
I agree! Upvoted!
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Heather Rommel a ajouté un commentaire,
I agree! And please include user custom fields!
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Heather Rommel a ajouté un commentaire,
Aarthi Narayanan, There's no built in way to do that, but it's certainly possible- You'd need to create Jira tickets via API using either a home built solution or Zapier or something like that. Kee...
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Heather Rommel a ajouté un commentaire,
Hi Jennifer Yim,Some of the things that come to mind: Allow us to configure columns with standard and custom fields that mean something to us on the Organization page, Search results, Customers li...
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Heather Rommel a ajouté un commentaire,
Foad Izagaren, I think there's a way to do this if the field (manager email) is saved to the Organization, but I'm not sure how to do it via user fields.... Here's a link to how some of us have tri...
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Heather Rommel a ajouté un commentaire,
Hi all! I just thought I'd let you know that those of you that might be using LovelyViews app, you can still seem to sort by subject. I realize most of you would prefer to have this native in Zende...
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Heather Rommel a ajouté un commentaire,
Hi Vedant Pednekar, This is in your triggers - the email action will show you the format Zendesk is told to use. This will show in multiple triggers probably - Request received, request updated and...
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Heather Rommel a ajouté un commentaire,
Hi there, I think you can leverage SLAs (first response time) and Automations for this... Set your desired first response time in your Service Level Agreements and then you can create an automation...