Taylor Van Valkenburg

1. Zendesk updates
2. Announcements
3. Announcing the Zendesk agent statuses EAP

@... If we are currently using chat but not in a meaningful capacity, would we be eligible for the EAP program? If we were to be included in the EAP program, in the event agents that are working ch...

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• Taylor Van Valkenburg
• Création 13 juin 2022 21:26
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Alert Admin when all agents are away/inactive

Yes, would also love to have this added as a feature, with specific agents/admins receiving the notifications rather than defaulting to the general zendesk admin. Please consider adding this zendes...

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• Taylor Van Valkenburg
• Création 13 juin 2022 21:21
• 3 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Auto Log Off Agents

I'd also love to see this added as a feature. Our agents are constantly forgetting to set themselves away at the end of their shift and this would be a very important tool for our business, as I'm ...

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• Taylor Van Valkenburg
• Création 13 juin 2022 21:18
• 2 votes