Mathias Lakshøj-Hansen

1. Communauté
2. Feedback - Voice (Talk)

Hi team,I would like to suggest adding simultaneous calling af a feature in talk, so the caller rings to every available agent in a group at the same time for the entire queue time that is set.We'v...

• Mathias Lakshøj-Hansen
• Création 8 août 2023 12:43
• 2 abonnés
• 3 commentaires
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  We often send other agents or light agents messages via side conversations.This is because we need a specific persons input.I know that we can assign it to a full agent b...

• Mathias Lakshøj-Hansen
• Création 20 février 2023 15:23
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  I think it could be a good idea to change the toolbar appearing on a ticket to a button instead of a toolbar. This will utilize the space that is already reserved and sto...

• Mathias Lakshøj-Hansen
• Modifié 20 février 2023 15:14
• 1 abonné
• 0 commentaire
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  Hi all,We've just upgraded to the "new agent workspace" and noticed that you need to click twice to switch from public to internal reply in the composer.Could it be possi...

• Mathias Lakshøj-Hansen
• Modifié 17 février 2023 16:07
• 2 abonnés
• 0 commentaire
• 3 votes