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Jameela Bacchus
Adhésion le 05 mai 2022
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Dernière activité le 20 juin 2023
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Dernière activité effectuée par Jameela Bacchus
Jameela Bacchus a ajouté un commentaire,
Can David Judenne's recommendation here(first comment on this article): https://support.zendesk.com/hc/en-us/articles/4408836502682/comments/4408850062106
Be flipped into a feature request ? I didint find one addressing this.
Importing new field options into an existing field would be very practical.
Afficher le commentaire · Publication le 27 avr. 2023 · Jameela Bacchus
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Jameela Bacchus a ajouté un commentaire,
Hello,
Is it possible to receive a notification when it is possible once again to redact on messaging tickets please?
Thank you.
Afficher le commentaire · Publication le 05 janv. 2023 · Jameela Bacchus
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Jameela Bacchus a ajouté un commentaire,
Hello,
When adding an blurb text for an email to a Macro and using:
| Comment/description | The text of ticket comment, and email notification. |
Do you also have to include:
| Comment mode | Public or Private. Only agents can view private comments. |
Comment mode = Public so that this fires the email when saving the ticket? Or can you just use the Comment/Description which natively puts the content of your macro into the Public reply box.
Thank you!
Afficher le commentaire · Publication le 14 déc. 2022 · Jameela Bacchus
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Jameela Bacchus a ajouté un commentaire,
We are also experiencing this issue, reported November 10th and it has been ongoing since.
Afficher le commentaire · Publication le 12 déc. 2022 · Jameela Bacchus
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Jameela Bacchus a ajouté un commentaire,
Is it traditional that when a Follower on a ticket sends a reply it does not reopen a ticket?
Ive been trying to find documentation but cannot find any.
If anyone can let me know. Thanks!
Afficher le commentaire · Publication le 11 nov. 2022 · Jameela Bacchus
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