Jessy

Can someone summarize what the current benefits are for using the messaging feature for chat instead of sticking with the old chat widget? The flow builder tool does make suggesting help articles much easier, but I'm not sure that alone outweighs the lack of other features used to monitor different metrics. Also, why can we only view the live data dashboard on Explore Enterprise and not basic Explore if we're also using the messaging system? 

Thank you, Steve, I will give that a shot! 

This has been quite a frustrating experience - I see that this post was from November, and we still don't have some basic reporting features like the ones OP described. We really need to be able to see which agents have missed chats so that we can evaluate our efficiency and make adjustments as needed. I don't understand how messaging is messaging, and chat is messaging, but also still chat...sometimes.