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Trevor Evans

Adhésion le 27 avr. 2023

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Dernière activité le 27 avr. 2023

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Trevor Evans a ajouté un commentaire,

CommentaireAccounts and billing

 

Hi, can someone assist me as a matter or priority.

February 2023 my card expired, so as before went to update the details. no joy as the page just hung ( safari ). tried other browsers, Chrome and Edge, same results.

early March Zendesk extended my licence without resolving the issue, which was helpful.

further conversations took place and eventually I was asked to send the HAR files from Google. this was then confirmed there was an issue with the Zendesk payment systems.

I have been in constant contact with support, offering to pay over the phone knowing that one day they will probably deny access. well yesterday was that day and at present we do not have access to the platform. there are still no actual failure messages in the safari or chrome browsers, but I noticed yesterday there is now a message in Edge.

well clearly your account won't remain active. this could not happen at a worse time so close to end of month billing with our clients.

I have asked that our service is switched back on while they resolve this, but it is falling on deaf ears. my last update from Support;

at present we still do not have access to support or any method of escalating this. 

if someone picks this up I need access to the systems ASAP.

Afficher le commentaire · Publication le 27 avr. 2023 · Trevor Evans

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