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Brandon Rider

Adhésion le 19 mars 2024

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Dernière activité le 05 juin 2024

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Dernière activité effectuée par Brandon Rider

Brandon Rider a créé une publication,

Publication Feedback - Voice (Talk)

Our help desk(agents) uses Talk for incoming calls but that is not the helpdesks sole function. It would be ideal if we are able to answer and end calls from our headsets. It isn't possible to always be sitting in front of our monitors, but we still have the need to answer calls.

 

The current issue is that we are only able to answer calls while sitting in front of the computer. Having the ability to answer calls from the headset would keep productivity steady when having to be in our warehouse or up setting up machines not in front of our computers.

 

This is something we are affected by daily. If we leave the computer for a moment we have to remember to go into away. Before switching to talk using our local cisco number we could answer calls from anywhere in the building.

 

The only workaround we have found is forwarding to a cell phone. Obviously this is not ideal due to additional fees and requiring a separate device.

 

A chrome extension or app allowing to answer and end from the headset would be great.

Publication le 04 juin 2024 · Brandon Rider

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Brandon Rider a créé une publication,

Publication Feedback - Voice (Talk)

We need a way to be able to answer and end calls from a headset while using Talk. We currently use the Jabra Engage and Evolve 65. 

Publication le 09 mai 2024 · Brandon Rider

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Brandon Rider a ajouté un commentaire,

CommentaireSetting up Talk

How are you able to get the Jabra Engage 65 to answer from the headset? When I try it just makes a clicking sound. It works perfect if answered from inside zendesk.

Afficher le commentaire · Publication le 19 mars 2024 · Brandon Rider

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