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Jasper Gonzales

Adhésion le 27 oct. 2021

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Dernière activité le 25 nov. 2023

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Dernière activité effectuée par Jasper Gonzales

Jasper Gonzales a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

What filters should be used when looking up for suspended agents?

Afficher le commentaire · Publication le 26 sept. 2023 · Jasper Gonzales

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Jasper Gonzales a créé une publication,

Publication Q&A - Objects, workspaces, and rules

When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:

While working on this ticket we noticed that you have (x) requests that are waiting for your reply. Please go to your My Messages to check on updates.

Any suggestions on how to achieve this? Thanks!

Publication le 10 févr. 2023 · Jasper Gonzales

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Jasper Gonzales a créé une publication,

Publication Feedback - Voice (Talk)

We'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.

Publication le 02 janv. 2023 · Jasper Gonzales

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Jasper Gonzales a créé une publication,

Publication Feedback - Ticketing system (Support)

Use case:
This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply.

Current process:
Agents copy billing data from contract room
Agents paste billing data to Google Sheets
Agents edit the data in Google Sheets
Agents paste the table directly to the ZD editor
Table columns are 100% expanded, no way to adjust column width

Publication le 01 nov. 2022 · Jasper Gonzales

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