Nizar Halaoui
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Dernière activité
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Dernière activité effectuée par Nizar Halaoui-
Nizar Halaoui a ajouté un commentaire,
It works with tickets sent by users as emails and I will follow your advice but doesn't work with tickets from the mobile app help center
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Nizar Halaoui a créé une publication,
First Reply time SLA - skipping the auto reply
Hello, we use a trigger to auto-reply (public comment) to all the tickets we receive, this is considered by the SLA as a first reply time, how can we skip this, and consider the actual reply (publi...
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Nizar Halaoui a créé une publication,
Adding a user note that is visible for agents
Hello, I was wondering how can we add a not for a specific user, where agents can view it when handling different tickets related to the same user. for Example, I want to label a specific user as a...
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Nizar Halaoui a créé une publication,
Twitter Mention Replies
Currently, when we reply to a thread, it replies to the original tweet and not the latest tweet. This is crucial to be solved asap. If someone is looking at the thread, the replies will look horrible.