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Lengow

Adhésion le 11 mars 2022

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Dernière activité le 19 août 2022

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Dernière activité effectuée par Lengow

Lengow a ajouté un commentaire,

CommentaireMeasuring success

Thank you @...! Looking forward to that release!

Afficher le commentaire · Publication le 12 août 2022 · Lengow

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Lengow a ajouté un commentaire,

CommentaireMeasuring success

Hi! Is there a way to define and apply OLA policies for standard tickets (not using side conversations)? Thanks!

Afficher le commentaire · Publication le 11 août 2022 · Lengow

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Lengow a créé une publication,

Publication Feedback - Help Center (Guide)
Dear Zendesk team,

We have enabled 6 languages in our HelpCenter.
Form for our client is available for 6 languages, but all articles are not translated in all these languages (translation rate varies from 100% to none according to the language).
Our knowledge base has English as default language.

What we would like is:
When a user is on a dedicated language (let's say German for instance which is 20% translated), when the article is not available in German, the article would be displayed in English on the /de/ url.
In other words, if the article does not have the translation available, the source version is displayed (in our case, the English version). 
 
A solution would be to copy/paste English in all articles where translation is not done, but that would be too much work to be done, and too much work to proceed when updates will be done.

Is there anything planned to improve this use case?
Thanks for your attention on this topic!

Publication le 08 avr. 2022 · Lengow

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