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Jake Gonzalez

Adhésion le 14 nov. 2022

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Dernière activité le 15 nov. 2022

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Jake Gonzalez a ajouté un commentaire,

CommentaireBuilding reports

Hey Brandon (729 Test) 

Sliced the data by Ticket ID and I'm seeing both of these situations come up. Appreciate the help and your quick response! 

Afficher le commentaire · Publication le 15 nov. 2022 · Jake Gonzalez

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Jake Gonzalez a ajouté un commentaire,

CommentaireBuilding reports

Brandon (729 Test) Any Tips on reconciling Voice Tickets and Call totals? Seeing around the same figure for both but my understanding is that Voice tickets are not created when Calls are Abandoned unless you have the feature turned on (https://support.zendesk.com/hc/en-us/articles/4408821302810-Understanding-how-Talk-calls-become-tickets) and yet I'm seeing only around 100 fewer Voice tickets than Calls despite having over 500 Abandoned Calls. 

Afficher le commentaire · Publication le 14 nov. 2022 · Jake Gonzalez

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