Morgan Martin

Our Zendesk guide shows articles in search by their created date, not last updated date. So if an article was created 2 years ago, but just updated yesterday, it will show as an old article. Our users want to see when the most recent changes were made. We need to be able to search and have it show the last updated date, not the creation date. 

+1 to Antonio's comments. Our users expect that if they follow an article they will receive notifications on any changes to the articles. Also if we unpublish and republish they still don't receive notifications. Only for comments. This makes no sense to users.