Kate
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Dernière activité
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Dernière activité effectuée par Kate-
Kate a ajouté un commentaire,
Hi all, I +1 this as well, specifically being able to designate by group, although I can see why brand and ticket form are important as well. I told a team all about this feature and learned it wou...
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Kate a ajouté un commentaire,
This would be a major need for our group too. Thanks Sydney for posting bringing this up.
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Kate a ajouté un commentaire,
@... for our groups the article you linked doesn't resolve several issues that this is trying to address. A few of the things that currently require Guide Admin that we are looking to separate: Ad...
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Kate a ajouté un commentaire,
I agree. We definitely have a need for these items within our org. Also, because these needs are are different from person to person anything implemented in this vein needs to be able to be modifie...
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Kate a ajouté un commentaire,
Hi Scott Allison. Based on the pinned comment we should have expected a resolution to this issue by now. Do you have any insight into when we will see this change made? We have a few different cust...
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Kate a ajouté un commentaire,
Cathy, Sounds frustrating. What Zendesk package did you choose when you signed up? I think that will help in determining what is going on with your reports. I don't work for Zendesk but thought per...
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Kate a ajouté un commentaire,
Hi, this is a need we also have as well as the Support API. We have submitted a ticket and is also going to product and VoC. This is an important feature for large and small organizations.
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Kate a ajouté un commentaire,
This comes up regularly for us and the need to create triggers that create tags is a hack.
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Kate a ajouté un commentaire,
This is something that has been an issue for us for awhile. An update that would include this ability would be extremely welcome. The level of effort to locate the previous group and assignee is ...
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Kate a ajouté un commentaire,
This is also a major pain for us. Example When an agent is searching for a macro called "Water Park Operating Hours" they commonly want to search for Park Hours and this does not populate the ma...