Salim Moumouni

1. Communauté
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

Chris Fassano Any chance I could how you setup the triggers? Looking to do the same thing. Currently, I have it as:  Meet ALL of the following conditions Drop down value from the visible field is ...

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• Salim Moumouni
• Création 27 juin 2022 12:16
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1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: Click to view full-size image in lightbox or modal

Tipene Hughes  Thanks for the tips, I'll see what I can figure out, I only know basic CSS!

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• Salim Moumouni
• Création 21 juin 2022 16:46
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1. Communauté
2. Zendesk Suite Q&A
3. Web Widget/Help Center : Can the web widget just be a link that redirects to the help center once clicked?

Awesome, thank you Eric Nelson , that should work to stop the contact form from opening after the button is clicked. Thanks as well for the second suggestion!

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• Salim Moumouni
• Création 15 juin 2022 11:20
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Web Widget/Help Center : Can the web widget just be a link that redirects to the help center once clicked?

Thanks Eric Nelson, and would this be applied to the original Zendesk widget snippet or the modifications we made to have it open the help center if clicked?   Would I simply change  zE("webWidget:...

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• Salim Moumouni
• Création 13 juin 2022 20:00
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Web Widget/Help Center : Can the web widget just be a link that redirects to the help center once clicked?

Hi Eric Nelson , Tipene Hughes, So we implemented the code and it does redirect to the help center when the web widget is clicked which is great! However, when you go back to the website where the ...

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• Salim Moumouni
• Modifié 13 juin 2022 16:52
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1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: Click to view full-size image in lightbox or modal

Can this be done with videos on the mobile web widget? So if you click a video on the web widget it opens up as a modal/lightbox

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• Salim Moumouni
• Création 13 juin 2022 09:05
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1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Are there any plans to have accordions in the web widget?

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• Salim Moumouni
• Création 28 avril 2022 19:01
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Web Widget/Help Center : Can the web widget just be a link that redirects to the help center once clicked?

Hi Christopher Kennedy Would it be possible to have it open in a new tab rather than the same tab?  

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• Salim Moumouni
• Création 25 avril 2022 01:04
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

In reference to my earlier post, I'm trying to see the possibility of adding point forms and indentation/spaces in the description field. See format https://support.zendesk.com/hc/en-us/articles/44...

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• Salim Moumouni
• Création 12 avril 2022 23:09
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1. Communauté
2. Zendesk Suite Q&A
3. Web Widget/Help Center : Can the web widget just be a link that redirects to the help center once clicked?

Few other questions Tipene Hughes would this open the help center in a new tab or the existing one? Also would the code replace the standard web widget code snippet or just add to it and does the p...

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• Salim Moumouni
• Création 12 avril 2022 23:03
• 0 vote